Last updated: February 2025
Privacy Policy of Cenote Network, Inc.
Cenote Network, Inc. (“Cenote,” “we,” “us,” or “our”) is committed to helping healthcare providers streamline administrative tasks to improve patient care. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you regarding our data practices.
1. Information We Collect
Personal Information You Provide
We collect personal information when you:
• Request a demoAttend an eventContact us
• Visit our website or social media pagesUse our services
• Apply for a job
• Communicate with us
This information may include your name, phone number, mailing address, email address, job title, company name, and billing details. If you are a patient of one of our healthcare provider clients and communicate with us via text for appointment scheduling, we collect your responses and related scheduling information on their behalf
Internet Activity Data
When you use our services, we automatically collect:
• Log Data: IP address, browser type, request timestamps, and interactions with our site.
• Cookies Data: Information from cookies (explained in the “Cookies” section below).
• Device Data: Details about your device, operating system, and browser.
• Usage Data: Records of features used, pages visited, and time spent on our services.
• Location Data: Approximate geographic location based on your IP address.
Personal Information Processed on Behalf of Healthcare Providers
Our healthcare provider clients may share patient data, including information from intake forms, referral forms, and insurance documents, which we process on their behalf to automate workflows and enhance efficiency.
2. How We Use Your Information
We use collected data to:
• Provide, maintain, and improve our services
• Personalize user experience
• Analyze usage trends
• Develop new products and services
• Communicate with you about updates, security alerts, and promotional content
• Prevent fraud and ensure security
3. Sharing of Information
We may share your information:
• With Service Providers: We engage third-party vendors to help operate our services.
• For Legal Reasons: If required by law, legal proceedings, or to protect rights and safety.
• In Business Transfers: If we are involved in a merger, acquisition, or sale of assets.
We do not sell your personal information.
4. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze traffic, and remember preferences. You can manage cookie settings in your browser.
6. Security
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no system is 100% secure. We encourage you to take precautions to safeguard your information.
5. Data Retention
We retain your information only as long as necessary for business or legal purposes. When no longer needed, we delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.
8. Your Rights and Choices
Depending on your location, you may have rights to:
• Access, update, or delete your data
• Opt out of marketing communications
• Restrict or object to processing of your data
To exercise these rights, contact us at founders@joincenote.com.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this policy periodically. The revised version will be posted with an updated “Last Updated” date.
11. Contact Us
For any questions about this Privacy Policy, please contact us at:
Cenote Network, Inc.
415 Lagunitas Ave,
Oakland, CA 94610, USA
founders@joincenote.com